Refunds & Cancellations Policy

Last Updated: January 28, 2026

At Trendinggifts.store, we want you to be completely satisfied with your purchase. This policy outlines our refund and cancellation procedures to ensure a smooth and transparent experience.

Contact Us: support@trendinggifts.store

Order Cancellations

Before Shipment

You can cancel your order free of charge before it ships.

Contact us at support@trendinggifts.store with your order number
Cancellation requests are processed within 24 hours during business days
Full refund will be issued to your original payment method
Refund processing time: 5 business days from cancellation confirmation

How to Cancel:

Email us at support@trendinggifts.store
Include your order number and registered email address
Mention “Cancellation Request” in the subject line
We’ll send you a confirmation once the cancellation is processed

After Shipment

Once your order has been shipped, you cannot cancel it. However, you can:

Refuse delivery when the courier attempts delivery
Return the product within 7 days of delivery (standard return policy applies)

Returns Policy

Return Window

You have 7 days from the date of delivery to return your product.

The product must be:

Unused and in the same condition as received
In original packaging with all tags attached
Accompanied by the original invoice or proof of purchase

Eligible Returns

We accept returns for:

Products that don’t meet your expectations
Incorrect items received
Damaged or defective products
Products received in poor condition

Non-Returnable Items

The following items cannot be returned:

Personalized or customized gift items
Products with broken seals or tampered packaging
Items damaged due to misuse or improper handling
Products without original tags or packaging
Items returned after 7 days of delivery

How to Initiate a Return

Step 1: Contact us at support@trendinggifts.store within 7 days of delivery

Step 2: Provide the following information:

Order number
Product name/SKU
Reason for return
Photos of the product (if damaged or defective)

Step 3: Wait for return authorization

We’ll review your request within 24-48 hours
You’ll receive return instructions and a return authorization number

Step 4: Ship the product back

Pack the item securely in its original packaging
Include the return authorization number
Ship to the address provided in our return instructions

Step 5: Refund processing

We inspect the returned product within 2-3 business days of receipt
Refund is processed within 5 business days after inspection

Return Shipping Costs

Customer Responsibility:

You are responsible for return shipping costs for change of mind returns
Use a trackable shipping method for your protection
We recommend insuring high-value items

Our Responsibility:

We cover return shipping costs if the product is defective, damaged, or incorrect
We’ll provide a prepaid shipping label or reimburse your shipping costs

Refunds Policy

Refund Timeline

Processing Time: 5 business days from the date we receive and inspect your returned product

Credit Time: Additional 5-7 business days depending on your bank or payment provider

Total Time: Expect your refund within 10-12 business days from when we receive your return

Refund Method

Refunds are issued to your original payment method:

UPI: 5-7 business days
Credit/Debit Card: 5-10 business days
The exact time depends on your bank’s processing schedule

Refund Amount

Full Refund Includes:

Product cost
Taxes paid
Shipping charges (only if the return is due to our error)

Deductions May Apply For:

Damaged packaging (if not due to shipping)
Missing accessories or components
Products not in resalable condition

Non-Refundable:

Original shipping charges (unless the return is due to our error)
Return shipping costs (unless the return is due to our error)
Gift wrapping charges

Partial Refunds

In some cases, we may offer partial refunds:

Products returned with minor damage to packaging
Products missing non-essential accessories
Products returned beyond the 7-day window (at our discretion)

Damaged or Defective Products

We take full responsibility for damaged or defective products.

What to Do

Immediately upon delivery:

Inspect your package before accepting delivery
If the package appears damaged, take photos and note it with the courier
Contact us at support@trendinggifts.store within 24 hours

After opening the package:

If you discover the product is damaged or defective, contact us within 48 hours
Provide photos showing the damage or defect
Include your order number and product details

Our Resolution

We will offer one of the following:

Replacement: Send you a new product at no additional cost
Full Refund: Issue a complete refund including shipping costs
Partial Refund: If you wish to keep the product despite minor defects

Replacement Timeline:

Processing: 1-2 business days
Shipping: 2-5 business days
You’ll receive tracking information once shipped

Wrong Product Received

If you receive the wrong product:

Contact us at support@trendinggifts.store within 48 hours of delivery
Provide photos of the product received
Include your order number and details of what you ordered

We will:

Arrange pickup of the wrong product (free of charge)
Ship the correct product immediately
Cover all shipping costs
Offer a discount on your next purchase as an apology

Exchange Policy

Currently, we do not offer direct exchanges.

If you wish to exchange a product:

Return the original product following our return process
Receive your refund
Place a new order for the desired product

This ensures faster processing and guarantees product availability.

Refund Status Tracking

To check your refund status:

Email us at support@trendinggifts.store with:

Your order number
Return tracking number (if available)
Subject line: “Refund Status Inquiry”

We’ll respond within 24 hours with an update on your refund.

Special Circumstances

Festive Season & Sale Purchases

Same return and refund policy applies
Allow extra processing time during peak seasons
Sale items are eligible for returns unless marked “Final Sale”

Gift Returns

If you received a product as a gift:

The original purchaser must initiate the return
Alternatively, contact us with the gift receipt or order details
Refund will be issued to the original payment method

Bulk or Corporate Orders

For orders of 10+ items:

Contact us directly for customized return/refund arrangements
Special terms may apply based on order value

Failed or Pending Refunds

If you haven’t received your refund within the expected timeframe:

Check with your bank: Processing times vary by institution
Contact your payment provider: Verify if the refund is pending in their system
Email us: If the issue persists after checking above, contact support@trendinggifts.store

We’ll investigate and provide proof of refund initiation from our end.

Important Notes

✓ Refunds are processed only after we receive and inspect the returned product
✓ Keep your return tracking number until the refund is completed
✓ Business days exclude weekends and public holidays
✓ We reserve the right to deny returns that don’t meet our policy criteria
✓ Fraudulent return attempts may result in account suspension

Exceptions & Discretion

While we strive to follow this policy strictly, Trendinggifts.store reserves the right to:

Make exceptions on a case-by-case basis
Offer alternative solutions (store credit, discounts, etc.)
Deny returns that violate our terms or show signs of fraud

Contact Information

For all refund and cancellation queries:

📧 Email: support@trendinggifts.store

Response Time: Within 24-48 hours during business days

When contacting us, please include:

Your order number
Registered email address
Clear description of your issue
Photos (if applicable)

Your Rights

This policy does not affect your statutory rights as a consumer under Indian law. If you believe we have not met our obligations, you may contact consumer protection authorities.

Thank you for shopping with Trendinggifts.store. We’re committed to making your shopping experience hassle-free!